max77 Privacy Policy

1 Overview

max77 is an online gaming platform serving players across the Philippines. In the course of operating the platform — including account registration, gameplay, payment processing, and customer support — we collect and process certain personal data about you.

We take data privacy seriously. The information we collect is used only for the purposes outlined in this policy, and we do not sell personal data to third parties. Our data handling practices are designed to be proportionate to the needs of operating a secure, fair, and compliant online gaming platform.

This policy should be read alongside the Terms and Conditions, which govern the overall relationship between you and max77. Where this policy references account processes such as KYC verification or withdrawal handling, those are described in more detail within the Terms and Conditions.

2 Data We Collect

The personal data we collect falls into the following categories:

We collect only the data that is necessary for operating the platform, verifying accounts, processing payments, and meeting our obligations. We do not collect data beyond what is listed above unless we inform you and obtain your agreement first.

3 How We Use Your Data

Your personal data is used for the following purposes:

• Creating and managing your max77 account, including login authentication via OTP and secure session management.
• Processing deposits and withdrawals through Philippine bank transfers and local e-wallets such as GCash and Maya.
• Conducting KYC identity verification before withdrawals are processed — a standard requirement for financial platforms operating in the Philippines.
• Detecting and preventing fraud, money laundering, and prohibited conduct as outlined in the Terms and Conditions.
• Providing customer support and responding to account-related queries.
• Sending transactional notifications such as deposit confirmations, withdrawal updates, and security alerts via email or SMS.
• Analysing platform usage patterns to improve performance, game availability, and user experience.
• Complying with applicable Philippine laws and any lawful requests from relevant authorities.

4 Legal Basis for Processing

max77 processes your personal data on the following legal grounds:

• Contractual necessity — processing required to create and operate your account, verify your identity, and fulfil deposits and withdrawals.
• Legal obligation — processing required to comply with applicable laws, including financial regulations and anti-money-laundering requirements.
• Legitimate interests — processing carried out to detect fraud, protect platform security, and improve the service, where those interests are not overridden by your rights.
• Consent — where we rely on your consent (for example, for certain marketing communications), you may withdraw consent at any time by contacting support.

5 Sharing Your Data

max77 does not sell your personal data. We share data with third parties only in the following limited circumstances:

• Payment processors — your financial data is shared with the payment service providers that process your deposits and withdrawals. These partners operate under their own privacy policies and are bound by data protection agreements with max77.
• Identity verification providers — KYC document verification may be handled by a third-party verification service. Document data shared for this purpose is used solely for identity verification and is not retained by the provider beyond what is required for the verification process.
• Game software providers — your player ID and session data may be shared with game providers to deliver live casino and other real-time game content. Personal identity data is not passed to game providers.
• Regulatory and law enforcement authorities — we will share data with Philippine authorities when required to do so by law or in response to a lawful order.
• Platform security and fraud prevention partners — technical and activity data may be shared with security service providers to detect and prevent fraudulent behaviour on the platform.

6 Data Retention

We retain your personal data for as long as your account is active and for a period afterwards as required by applicable law and our operational obligations. Specific retention periods include:

• Account and identity data is retained for the duration of your account and for a minimum period after closure, as required by financial regulations.
• Transaction records including deposits, withdrawals, and bet history are retained for the legally required period applicable to financial records in the Philippines.
• KYC verification documents are retained for the period required by applicable anti-money-laundering regulations.
• Support correspondence is retained for a reasonable period to allow for follow-up and dispute resolution.
• Technical and session data is retained for a shorter period as it is primarily used for security monitoring and platform diagnostics.

Once the applicable retention period has passed, your data is securely deleted or anonymised. Anonymised data — from which you cannot be identified — may be retained for analytics purposes beyond these periods.

7 Security

max77 applies technical and organisational security measures appropriate to the nature of the data we hold. These include:

• SSL/TLS encryption for all data transmitted between your device and the max77 platform.
• OTP-based verification for login and sensitive account actions, adding a second layer of identity confirmation.
• Access controls that restrict internal access to personal data to staff and systems with a legitimate need.
• Regular security reviews of platform infrastructure and third-party integrations.
• Monitoring systems that flag unusual account activity for review by our security and compliance teams.

While we maintain these measures, no online platform can guarantee absolute security. You are responsible for keeping your account credentials — including your password and OTP codes — confidential. Do not share login details with anyone.

8 Cookies and Tracking

max77 uses cookies and similar technologies to operate the platform and understand how it is used. Cookies are small files stored on your device when you visit the platform.

• Essential cookies — required for the platform to function, including maintaining your logged-in session and remembering your preferences. These cannot be disabled without affecting platform functionality.
• Analytics cookies — used to understand how players navigate the platform, which pages are visited most, and where errors occur. This data is aggregated and does not identify individual users.
• Security cookies — used to detect suspicious activity and protect against fraud and unauthorised access.

You can manage cookie preferences through your browser settings. Disabling essential cookies will affect your ability to use the platform normally. Analytics cookies can typically be disabled without affecting core functionality.

9 Your Rights

As a data subject, you have the following rights with respect to the personal data max77 holds about you:

• Right to access — you may request a copy of the personal data we hold about you.
• Right to correction — you may request that inaccurate or incomplete data be corrected. For account details, you can also update certain information directly through your account dashboard.
• Right to erasure — you may request deletion of your personal data, subject to our legal obligations to retain certain records.
• Right to restrict processing — you may request that we limit how we use your data in certain circumstances.
• Right to data portability — you may request a copy of data you provided to us in a structured, machine-readable format.
• Right to object — you may object to processing carried out on the basis of legitimate interests, including direct marketing.

To exercise any of these rights, contact our support team at the email address listed in Section 12. We will respond within a reasonable timeframe. Some requests may require identity verification before we can act on them.

10 Minors

max77 is strictly for adults aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. Age verification is part of the account registration process, and accounts found to belong to individuals under the minimum age will be closed and any associated data deleted in accordance with our retention policy.

11 Changes to This Policy

max77 may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable law, or improvements to our data handling practices. When we make material changes, we will notify registered players via their registered email address or through an in-platform notification before the changes take effect.

The effective date at the top of this page will be updated whenever the policy is revised. We encourage you to review this page periodically. Continued use of the platform after a revised policy takes effect constitutes your acknowledgement of the updated terms.

12 Contact Us

If you have questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please reach out to our support team:

• Email: [email protected] (plain text only — not a clickable link)
• Support is available seven days a week.
• For general platform questions, visit the FAQ page.
• For account and payment-related queries, log in to your account and use the in-platform support channel.

When contacting us about a data rights request, please include your registered email address and a description of the specific request so we can locate your records and respond efficiently.